Customer Service

At Statland & Katz, we are fully committed to providing the very best and most personal customer service.  When you turn to Statland & Katz -- whether you are just starting to evaluate insurance, or you've been our customer for years, you can count on:

-- Live, in-person service from a licensed insurance professional.  All members of our staff are in compliance with the continuing educational requirements of your jurisdiction to give you better advice to fit your circumstances.
 

-- A 24-hour returned telephone call policy.  If you have any questions regarding your existing insurance, a new insurance purchase, or general information on insurance, we will call you back within 24 hours of your inquiry if we cannot give you an immediate answer.


-- A 24 hour, toll-free claims service.  We are here to take your claim from 8:30 am to 4:30 pm Monday through Friday.  We electronically file the majority of claims directly to our insurance company partners.  At the same time, we provide all of our clients with 24-hour,  seven-days-a-week claims numbers, and are always personally available to assist you for a catastrophic emergency
 

-- A complimentary home insurance inspection evaluation. The safety of you and your loved ones is of the utmost important to us. We will come to your home to make sure you have the proper coverage for your needs and circumstances.  We inspect all of our customers'  new homes when the value exceeds $1 million, or if the home is more than five years old (Please note that Statland & Katz provides home insurance inspections --  not engineering inspections).

 

-- A visit to your location is you are a commercial insurance account. Once we have a “feel” for your business we can represent you better to insurance companies to secure for you the coverage you need at the lowest possible cost.

 

-- Access to copies of all applications, and file notes, which are stored in a permanent, paperless, secure scanning system.

 

To sample our customer service, please call one of our telephone contact numbers:

301-937-0400

OR

877-567-3749

 

 

 


 


 

“I have been a Statland & Katz client for more than ten years and have always found Julie and her team to be service-oriented and responsive to my needs.  They have helped me select appropriate coverage limits, reduce my costs and understand a host of auto insurance issues.  As someone who spends every day focusing on my customers and developing their loyalty, I know I can count on Julie and her team will guide me through a smooth process.“
-
Robert L. Johnson, Chief Service Officer Sprint-Nextel

5000 Sunnyside Ave., Suite 200 Beltsville, MD 20705
1-877-567-3749 | Phone: (301) 937-0400 | FAX: 301-937-5120 | E-mail:info@statlandkatz.com